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Visitor Services Volunteers:
As the first point of contact with the public, Visitor Services Volunteers are the face of the Museum and must work to create a welcoming and accessible environment. They will greet visitors, answer questions, collect admission fees, sell memberships, answer the phone and orient visitors to the Museum's layout and resources. These volunteers may be called upon to escort school groups to/from NAAM’s classrooms, galleries or waiting areas. A series of short training sessions are required, covering such topics as customer service, facilities layout, operating procedures and the basics of museum education.
Required Skills: Customer service skills, comfortable using communication technology (i.e. telephone, computer), multitasking, warm friendly attitude
Special Event Volunteers:
Our special events volunteers serve as ambassadors of the Museum during our public and private events. They welcome event guests and orient them to the Museums amenities and layout. They maintain confidential information, conduct themselves professionally at all times, wear business casual attire, they must work with & assist staff, greet people at the main entrance of the Museum, conduct coat check duties, and of course, have fun.
Required Skills: Communicate well with the public, Complete an orientation, training, and light readings, warm and welcoming
Office Support Volunteers:
Clerical Support Volunteers will assist with the Museum’s day-to-day operations. Tasks will include copying, collating, filing, helping with large scale mailings, providing telephone or other clerical support.
Required Skills: Detail oriented, self-driven and comfortable using communication technology (i.e. telephone, computer). This volunteer position may work with confidential records and requires discretion.
Becoming a Docent and giving tours for NAAM is one of the most is great way to contribute to the Museum. Docents partake in a 10 session training that will prepare them to share the rich history and artwork of African Americans from the Northwest with others in the community. Training for our upcoming exhibits will begin on September 16th, 2009. If you are interested pleas fill out and turn in a volunteer application before the start date.
Required Skills: The ability to communicate effectively with others; a warm and friendly attitude; the ability to commit to the time and effort required; and a sincere interest in furthering the vision of the Education Department and the mission of the Museum.
NAAM Volunteer Guidelines:
- Make a minimum commitment of six months and establish a regular schedule.
- Abide by the policies and procedures of the Museum.
- Abide by the Standards for Museum Volunteers.
- Attend a general Museum volunteer orientation and any training sessions required for your volunteer position.
- Attend continuing education programs and Museum events, as provided, to enhance your knowledge of the Museum and your professional skills.
- Collaborate with staff and other volunteers, accepting supervision and evaluation of your volunteer work.
- Communicate with staff and volunteer leadership. Your ideas, comments and feedback are welcome.
- Successfully pass a criminal history background check. NAAM does not accept court-appointed volunteers and has a minimum age requirement of 15 yrs old